Help Desk

Do you have many customers and therefore a large amount of requests and various data associated with them? Do you want to communicate with your clients in the best way possible and do you thus need to have an overview of each one of them? The solution is the application HELP DESK, which will make the customer requestsmaximallywell-arranged.

Operating is very intuitive. The application is intended for all companies, regardless of their field of business. In the case of your interest, we will provide a turnkey implementation into your environment.

1. The processes will be more efficient, the work productivity will increase. Thanks to that the costs of handling the requests will drop.
2. You will communicate faster with your customers, the time of response to their requests will be reduced.
3. The application can be connected to any telephone exchange and thus all the various telephony functions can be used.

• Your customers can enter their requests by phone, e-mail or through a web-interface. Thanks to this, even the customers who are out of the office may contact you.
• Before you answer a call, the application will identify the calling customer and show you the information about them.
• Calls can be recorded and assigned to a specific request.
• The system will automatically send an alarm from an external device and immediately report the problem – this function is helpful if you provide, for example technical support.
• You will get a high-quality reporting – in the application you will easily create a report as well as a graphic overview.
• Automatic sending of e-mails, which informs the customers about the solution status, is also a practical feature.
• A detailed record of the entire communication including the option to include attachments, an automatic check of dates, sorting of the requests according to selected criteria and an option to assign priorities, they all go without saying.

• It can be easily set up in the system, to what information will selected groups of users have an access. For example internal employees, external workers, managers, customers, etc.
• We offer you the possibility of integration with existing CRM and ERP softwares (XML, API, WEB Services, NET Remoting, etc.).
• We will modify the design of the web interface according to your graphic rules.
• If necessary, you can select the multilingual version of the application.

You can download the demo of application Help Desk here.